Fall, Winter and Spring Seasons
Q: Can my child take a trial class?A: We do not offer trial classes. We do, however, have a specific refund policy, which provides a similar option. You can enroll for the session, and if for some reason your child does not take to the class, you have until before the fourth class (after “trying” 3 classes) to withdraw and receive a full prorated refund, minus a $25 processing fee.
Our policy is designed like this for the specific reason that--especially with such young children--in a new environment, it often take a couple of classes for the child to get used to the new sport, the new children, the new surroundings.
Q: What is your make-up policy?A: We offer two free make-ups that must be approved and scheduled by the SSS office. Any additional make-ups are permitted for a fee of $20. If you have to cancel a scheduled make-up, you must do so prior to 24 hrs before the class, otherwise the class is counted as a “used” make-up session.
Q: What is your child-to-coach-ratio?
Q: What is your philosophy on parent participation?A: It is our philosophy that “you know your child best”. While our classes are designed as separation classes, we leave the level of participation to your discretion. We do ask, however, that your participation does not disrupt the flow of the class at any time. Therefore, we are very flexible with respect to parent or caregiver participation in our programs – especially in classes with younger children. Some children do better with a mom, dad, grandparent or nanny around, even helping them with some drills; some fare better when they are left alone.
Q: Is there a minimum enrollment to hold the class? At what point do you cancel a class?
A: We are a very unique program in that in almost all cases, we will not cancel a class, even if there are only one, two, or three children enrolled.
Q: What exactly is your Summer Drop-in Program?
A: Our unique flexible-schedule Summer Program allows you to attend classes whenever you feel like it! We offer age-specific classes on a set schedule at 6 locations in the NYC area: 3 Central Park locations, Battery Park, Brooklyn, and Hoboken. We also offer drop-in classes in Westchester and the Hamptons. Simply choose an age group, purchase a Class Pass (multiple sizes available), and show up when it is convenient to your schedule. You may attend as many or as few age-appropriate classes per week as you wish and siblings can share Passes. Once you have acquired a Pass, you have no need to inform Super Soccer Stars when you are planning to attend; our coaches will always be there ready and waiting for soccer fun!
Q: What happens if I forget my Summer Class Pass?
A: Please make sure you have your Summer Class Pass with you when you attend each class. Our check-in process runs more efficiently when everyone has a valid Pass on hand, which ensures the best class experience for each child. There is an additional, non-refundable fee incurred (refer to your confirmation email) if you would like to attend class without your Pass.
Q: How do I replace my Summer Pass?
A: Please do not lose your Pass! There is a fee to replace any lost passes (refer to your confirmation email), so please keep your Pass in a safe place.
Q: When does my Summer Pass expire?
A: The date of expiration is clearly marked on your Class Pass. You must be sure to use all your classes before that date, as classes are non-refundable and non-transferable.